Question 1

How long does migration take?

Accepted Answer

Between 48 hours and a week depending on complexity. We import your buyer base, set up your domain and publish your first event with you. Sales never stop in between.

Question 2

Where does the money from my sales go?

Accepted Answer

Straight into your Mercado Pago, Stripe or dLocal account. Fanz never holds your revenue: our fee is settled separately and you access your money on your processor's schedule, not ours.

Question 3

Do I need to code or have a technical team?

Accepted Answer

No. The panel is built for the producer, the box office or whoever runs your Instagram. And if you get stuck, Fanzly (our assistant) and the support team are on WhatsApp 24/7.

Question 4

What does it really cost?

Accepted Answer

8.26% per ticket sold. That's the only charge. No setup, no monthly fee, no paid modules: every tool on this page is included at any volume.

Question 5

What if I sell a lot of tickets per year?

Accepted Answer

If you're above 40,000 tickets a year or need custom integrations, we put together a 1:1 enterprise plan. Message us through the WhatsApp button and we'll sort it out the same day.

Question 6

What about the buyer fee my current provider charges?

Accepted Answer

You decide: absorb the fee, pass it on to the buyer or split it. Fanz gives you control over the final price, and the checkout shows everything transparently so you don't lose conversion.

Fill the room. Get paid the same night.

What gets lost between the door and the bar

Promoters sell and nobody knows how much

The line at the door ruins the first impression

The crowd that came doesn't come back on its own

Implementation and onboarding

On Fanz.

Venues already selling with Fanz

Mr Jones Blues Pub

Club Cultural Matienzo

Club Social 911

Chauvin

La Guanaca

Centro Cultural Armoza

The questions everyone asks before switching

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